APEX Auto App – Transforming Auto Service with a Connected CRM-ERP Ecosystem
Project Overview
The APEX Auto App is a comprehensive CRM and ERP platform designed for automotive service businesses across Canada. Built as a multi-platform ecosystem, it empowers mechanics, shop owners, and vehicle owners by streamlining appointment bookings, service history, customer communication, and business operations. Available as both web and native mobile apps, APEX bridges efficiency with automation.
Our Solutions
DevsTree partnered with APEX to design and build:
– An all-in-one SaaS Portal for shop owners
– A fully functional Admin Dashboard for system governance
– A real-time Mechanic App for job management
– A Customer App for vehicle owners with seamless booking and service visibility
The platform was designed to scale, incorporating custom subscription pricing,
VIN-based Carfax integration, automated notifications, secure payments,
and upcoming inventory/tax modules.
Key feature/Admin panel features
SaaS Portal (Mechanics / Shop Owners)
– Shop profile and availability setup
– Appointment, estimate, and invoice management
– Stripe-powered subscription & service payments
– Service catalog and part master configuration
– Staff management and customer communication
– Business reporting and analytics dashboard
Admin Dashboard
– Shop & user approvals
– Subscription and revenue monitoring
– System-wide appointment and invoice visibility
– CMS, terms/policies, and master data management
– Push notifications and system audits
Mechanic App (Apex Mechanic)
– Appointment scheduling and updates
– Estimate and invoice PDF generation
– VIN and plate scanning integration
– Real-time notifications, chat, and booking history
– Staff access control and performance reporting
Customer App (Apex Auto App)
– Multi-vehicle management
– Real-time shop discovery and service selection
– Booking, rescheduling, cancellation
– PDF estimate/invoice tracking
– Carfax vehicle history
– Feedback and push reminders
Business Challenge
– Lack of centralized platforms for auto service shops
– Manual processes for scheduling, billing, and customer management
– No real-time appointment visibility or digital vehicle tracking
– Absence of inventory control and automated communication tools
Technology Stack
Frontend:Next.js (Customer Web), React.js (Mechanic & Admin Web), Native iOS/Android
Backend:Express.js, MongoDB with Atlas Search, Redis, HTTP2
Monitoring & Logs:Grafana, Loki, Winston
3rd Party:Stripe, Firebase, CometChat, Carfax, Twilio, NeverBounce
Impact & Results
– Unified ERP and CRM solution tailored for the auto industry
– Increased efficiency in shop workflows and customer service
– Scalable, extensible architecture ready for upcoming modules (Inventory, Tax, P&L Reports)
– Accelerated user adoption through modern UX and automation
Looking to Build a Product Like This?
Looking to build a scalable ERP-CRM for your service business?
Partner with DevsTree to digitize operations with end-to-end automation and exceptional user experience.